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1.0 Definitions
1.1 Goods – Means all goods and services which the Customer agrees to buy from Best Worldwide including replacements for defective goods.
1.2 Contract – Means the Contract between Best Worldwide and the Customer for the sale of Goods by Best Worldwide to the Customer.
1.3 Best Worldwide – Means Best Worldwide Limited (Company Registration Number 7370540).
1.4 Customer – Means the person or any company that purchases or agrees to purchase Goods.
1.5 Literature – Means any published promotional material produced by Best Worldwide.
2.0 General
2.1 Orders for goods are accepted by Best Worldwide subject to these conditions of sale.
2.2 All descriptions and illustrations contained in Literature or any price list or otherwise communicated to the Customer are intended merely to present a general idea of the Goods and nothing contained in any of them shall form any part of the Contract.
2.3 Any Literature published by Best Worldwide is an invitation to treat and not an offer to supply.
3.0 Prices
3.1 All prices for the Goods are in pounds Sterling and include Value Added Tax (VAT) at the relevant rate ruling on the date of despatch.
3.2 Whilst every effort will be made to maintain the prices in the Literature, Best Worldwide reserves the right to alter prices at any time without prior notice.
4.0 Orders
4.1 Credit cards are charged when Goods are ordered.
4.2 In the event of the Customer cancelling an order Best Worldwide reserves the right to charge the Customer for any costs accrued up to the time of cancellation.
4.3 Best Worldwide reserves the right not to trade with any person or organisation. In addition, and notwithstanding any other provisions of these conditions of sale, Best Worldwide may decline to accept the order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by e-mail, facsimile or telephone within 24 hours (excluding weekends or bank holidays) of receipt by Best Worldwide of an order. In the event that Best Worldwide declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.
5.0 Delivery
5.1 Next working day despatch is normally achieved provided orders have been received by Best Worldwide before 1pm.
6.0 Inspection, Transit Delays and Non-Delivery
6.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall within 7 working days of such despatch give written notice to Best Worldwide of any defect in the Goods or of any other complaint which the Customer may wish to make about the service.
6.2 Queries regarding shortages of Goods must be made within 7 working days of despatch date.
6.3 If the Customer fails to give such notice, the Goods shall be conclusively presumed to be in all respects in accordance with the Contract and free from any defect which would be apparent on reasonable examination, and the Customer shall be deemed to have accepted the Goods accordingly.
6.4 Should the Customer decide to accept delivery in a damaged condition they must endorse the carrier’s delivery documentation.
6.5 In no circumstances shall Best Worldwide be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any loss consequential or otherwise arising from non-delivery or late delivery.
7.0 Returns
7.1 Best Worldwide will not accept returns unless prior authorisation has been approved. To obtain authorisation for returns please e-mailcustomerservices@bestenglishwine.co.uk.
7.2 Goods must be returned to Best Worldwide in their original condition in order for the Customer to be eligible for any refund. The Customer must bear all the costs of returning any Goods to Best Worldwide.
8.0 General Descriptive Matter
8.1 Whilst every effort is made to ensure accuracy, all specifications, illustrations or other details contained in the Literature or any price list or advertising material or otherwise communicated to the Customer are intended merely to present a general idea of the product and nothing contained in any of them shall form part of the Contract.
8.2 Best Worldwide reserves the right without prior notice to discontinue any Goods or to make changes as part of a continuous programme of improvement.
9.0 Product Performance
9.1 The responsibility for ensuring that Goods are sufficient and suitable for the Customer’s requirements is that of the Customer save in so far as Best Worldwide has specifically advised the Customer in writing on Best Worldwide headed documentation that the Goods are sufficient and suitable for the Customer’s purposes having been fully and accurately advised by the Customer of their requirements.
10.0 Copyright
10.1 Best Worldwide owns full copyright in respect of any Literature whether published in paper or electronic form such as CD-ROM or through the Internet.
11.0 Limitation of Liability
11.1 The Customer will be responsible for ensuring the fitness for purpose of the Goods for the Customer’s application.
11.2 Best Worldwide accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to Best Worldwide negligence or that of its employees, agents or sub-contractors.
11.3 Best Worldwide shall not be liable to the Customer for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Best Worldwide, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.
11.4 The entire liability of Best Worldwide under or in connection with the Contract with the Customer shall not exceed the price of the Goods.
12.0 Force Majeure
12.1 Best Worldwide shall not be liable to the Customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any of Best Worldwide’s obligations in relation to Goods, provided that the delay or failure was due to any cause beyond Best Wordlwide’s reasonable control.
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